Active Listening
‘Active Listening? Surely we don’t need a course on how to listen’. Erm… yeah. We do. Listening doesn’t really work when you’re only pausing until you get to speak again. If you’re doing this, there’s a good chance you’re not even hearing what the other person is saying and that’s going to make you difficult to communicate with. Active Listening is listening effectively, communicating in the right ways, clarifying with the speaker, and making sure people feel heard. This course will explain how.
Keywords: communication, engagement
